Designing Pocket Size Installation Manuals From Field...

For the last 7 years I have been employed by Schindler Elevator Corporation. I was initially hired as a summer intern to construct pocket size installation manuals from field technician’s notes, to ship out in boxes of modernization hardware. After my internship, I was hired part time to continue my work and was tasked with other activities. I tend to be a lazy person, but I’m also meticulous and need things done perfectly. This has led me to streamline processes for multiple activities while at work, so as to reduce the actual amount of effort I have to put forth, and save time and money. When I first started my job, I was working for the senior engineer in the modernization department. He would meet with field technicians and they would†¦show more content†¦This wasn’t as simple as it would seem, because the safety section for their large books was dozens of pages long. It wasn’t really a feasible option for throw away installation manuals. So m y manager and I created 3 pages safety information along with icons to put throughout the manual so field technicians would easily see if there’s a hazard of importance associated with the task. The manuals were turning out nicely and seemed to generally have a very welcomed response from the field. But being that I was growing bored of doing the same thing over and over for every different upgrade kit, I created a simple template for myself to use. I can scan in the any hand written notes and simply copy and paste the wordage right into my template. What initially took a few days to properly brand and populate, now takes approximately 2 hours. Since I was able to turn around manuals faster than they’d anticipated and had a fair amount of now idle time, I was given new assignments at work. Every year the laptops used by field technicians needed to be shipped in for software and occasionally hardware upgrades. My manager decided to task me with doing this, and I was acc ordingly given a whole hour crash course by the IT department on how to do it. The laptops belonged to the modernization department but IT was doing the upgrades until I started. There are around 650 laptops between Canada, the U.S. and Puerto Rico, each required to be shipped in every February